Privacy Policy
Effective Date: August 2026
Always, Rude is a handcrafted bag brand owned and operated by Stacey Rude, based on San Juan Island, Washington. This Privacy Policy explains how we collect, use, and protect your personal information when you visit always-rude.com, purchase from us, or sign up for our email list.
By using our website or providing your information, you agree to this policy. If you have questions, contact us at millie@always-rude.com.
1. Information We Collect
We collect information in the following ways:
Information you provide directly
- Name and email address when you sign up for our mailing list
- Name, shipping address, billing address, and payment information when you place an order
- Any information you include in a contact form message or email to us
- Your responses to optional form questions (such as "What draws you to Always, Rude?")
Information collected automatically
- Browser type and device information
- IP address and general location data
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies used by our website platform (Squarespace)
Information from third parties
- Payment information processed by our payment provider (Stripe or Squarespace Payments) — we do not store full card numbers on our servers
- Analytics data from Squarespace and Google Analytics
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Send early access notifications and drop announcements to email subscribers
- Respond to your questions and customer service requests
- Improve our website and understand how visitors use it
- Comply with legal obligations
We will never sell your personal information to third parties. We do not use your data for targeted advertising on other platforms.
3. Email Communications
When you join our email list, you're signing up for drop announcements and early access notifications — the good stuff, not noise. We send emails infrequently and only when there's something worth saying.
You can unsubscribe at any time using the unsubscribe link at the bottom of any email. Once you unsubscribe, we will remove you from marketing communications promptly. You will still receive transactional emails related to any existing orders.
4. Sharing Your Information
We share your information only as necessary to operate our business:
- Squarespace — our website and e-commerce platform, which processes orders and hosts our site
- Stripe or Squarespace Payments — our payment processor
- Shipping carriers (such as USPS, UPS, or FedEx) — who receive your name and shipping address to deliver your order
- Legal authorities — if required by law, legal process, or to protect the rights and safety of Always, Rude or others
All third-party service providers are required to handle your information in accordance with applicable privacy laws.
5. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. Squarespace, our website platform, manages most cookie functionality.
Types of cookies we use
- Essential cookies — required for the site to function (shopping cart, checkout)
- Analytics cookies — help us understand traffic and how people navigate the site
You can control cookies through your browser settings. Disabling cookies may affect some website functionality, including the shopping cart and checkout process.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business and tax records as required by law.
If you unsubscribe from our email list, your email address will be removed from marketing communications. Order records are retained for legal and accounting purposes.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email us at millie@always-rude.com. We will respond within 30 days.
8. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption, and payment processing is handled by PCI-compliant providers.
No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites such as Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Always, Rude
millie@always-rude.com
Friday Harbor, Washington
always-rude.com