Sales & Warranty Policy

Every Always, Rude bag is handcrafted, one of one. When it's gone, it's gone — and that goes for returns too. Please read this policy carefully before purchasing.

All Sales Are Final

All purchases — bags, charms, straps, and swag — are final at the time of sale. We do not offer returns, refunds, or exchanges.

We encourage you to review all product photos, dimensions, and material descriptions carefully before purchasing. If you have questions about a specific piece, contact us at millie@always-rude.com before completing your order.

30-Day Workmanship Warranty

Every Always, Rude bag includes a 30-day limited warranty against defects in workmanship from the date of delivery. We stand behind the quality of what we make.

What is covered

• Construction defects — stitching, seams, hardware attachment, or closures that fail under normal use
• Material defects present at the time of purchase

What is not covered

• Normal wear and tear
• Damage caused by misuse, improper care, or accident
• Damage caused by exposure to water, chemicals, or extreme conditions
• Cosmetic changes that occur with normal use (softening of leather, natural patina, minor scuffs)
• Damage occurring after 30 days from the date of delivery

How we make it right

If a covered workmanship defect is identified within 30 days of delivery, our preference is to repair the piece. In rare and extreme cases where repair is not possible, a refund may be issued at our discretion. No exchanges are offered.

To submit a warranty claim, email millie@always-rude.com within 30 days of delivery with your order number and photos clearly showing the defect. We will respond within 3–5 business days.

Shipping Damage

Always, Rude takes care to pack every order securely. If your bag arrives damaged due to carrier mishandling, please contact the carrier directly to file a damage claim. We recommend retaining all original packaging and photographing the damage upon receipt.

If you believe damage occurred as a result of our packaging, contact us at millie@always-rude.com and we will review the situation on a case-by-case basis.

Charms, Straps & Swag

All charms, straps, and swag purchases are final. These items are not covered under the 30-day workmanship warranty. If an item arrives defective or incorrect, contact us within 7 days of delivery and we will make it right.

Questions

We want you to love what you buy. If something isn't right, reach out before assuming there's no solution.

Always, Rude
millie@always-rude.com
always-rude.com